Tell us what you need
Tell us the condition or health goal, your country, preferred language and possible travel timing. A complete medical record is not needed at this stage.
What usually happens from your first question to follow-up at home?
You should always be able to see who is expected to reply, what to prepare next and when it is a good time to confirm an appointment or trip.
- 01BEFORE TRAVEL
- 02BEFORE TRAVEL
Choose the right route
We explain whether it may be useful to ask a hospital, discuss a health check, or explore TCM, rehabilitation or specialist care.
- 03BEFORE TRAVEL
Prepare records
With your permission, we list the records a hospital needs and explain how to provide them and whether translation is required.
- 04BEFORE TRAVEL
Hospital response
The hospital decides whether it can review or accept the case and may request more information.
- 05BEFORE TRAVEL
Costs and next steps
We explain the response, possible next steps, likely timing and which costs come from the hospital, Kangqiao or another provider.
- 06BEFORE TRAVEL
Plan the trip
After the appointment and written arrangements are clear, you can plan the visa, flight, accommodation, local transport and companion needs.
- 07IN CHINA & AFTER
Arrive in China
Once arrival details are confirmed, the responsible providers can arrange reception, accommodation handover or hospital directions as agreed.
- 08IN CHINA & AFTER
Visit the hospital
Interpretation and practical support can be coordinated as agreed. The hospital remains responsible for diagnosis, tests and treatment.
- 09IN CHINA & AFTER
Departure records
Before leaving, check reports, images, bills, translation needs, medication information and the follow-up date.
- 10IN CHINA & AFTER
Return journey confirmation
Follow the hospital's advice for review at home and confirm which records your local doctor needs. Contact your coordinator if further help is required.
IF PLANS CHANGE
Tell your coordinator promptly if a flight, appointment or health situation changes.
Affected appointments, transport or accommodation can then be checked again and the revised time and responsible provider made clear. For a medical emergency, contact local emergency services or a medical provider first.