INFORMATION

Cancellation and refund principles

The applicable rule depends on the charging party and signed document.

Separate charging parties

Hospital charges, Kangqiao coordination fees and third-party travel charges are governed by separate quotations or agreements.

Before confirmation

Check currency, validity, included and excluded items, cancellation point and non-refundable costs before payment.

After a change

A flight, appointment or clinical change does not silently overwrite prior terms. The responsible party provides a revised written arrangement.

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